The high-quality service of Sunny Worldwide Logistics Mason Clipper
- Author:Yvain
- Source:Sunny Worldwide Logistics
- Release Date:2023-07-20
Sunny Worldwide Logistics Recently launched Vietnam Haiphong-U.S.LB The MatSOn Clipper service has completed the first BOOKING. The customer is from a Vietnamese agency we have cooperated with and asked for a fast ship. We made this first order at a very favorable price.
But the booking process is very urgent, Vietnamese customers are in6moon16Friday afternoon4It is around 12:00 to confirm the need for a position, and the request will be given on the same day SO, otherwise his client would not want this position. Normally, our booking usually takes at least half a day to arrive1Days to release the cabin.
Upon hearing this news, we immediately confirmed the accurate relevant cargo information with the customer, and at the same time confirmed the position of the agent with the agent. Then get the customer's BOOKING it's friday afternoon5o'clock, get BOOKING We will send it to the shipping company immediately and look forward to the response from the shipping company.
Normally, ordinary shipping companies5After 1:00 p.m., it is already their off-duty time. No matter how anxious your position is, the general shipping company will not reply any news. However, our Matson Shanghai customer service personnel are still online, trying to communicate with the Matson Vietnam office about the release of the cabin, and maintain20A phone call every minute will update us with information about the position, alleviating our concerns. At the same time, we also keep in touch with our customers and update our information to customers at any time to let them know that we are also working hard to follow up on the release of positions..
Our company is5point received BOOKING Immediately after that, send an email to Shanghai Mason, and Shanghai Mason will process the release in the system on the Shanghai side. After confirming the release, Vietnam needs to operate the document for opening the order and picking up the cabinet. Because there will be a delay in sending emails between the three parties, It took a lot of time here, and it also took a lot of time for them to process the system. In addition, the Matson file department in Shanghai and Vietnam was already off work at that time, but what we never expected was that the file department of Matson Shanghai and the files in Vietnam Departments, they all turned on the computer on the subway after work to help us deal with the release of the cabin, and strived to release the warehouse for us on the same day. In the end, we ended up at night in Beijing time.7Successfully put down the position before half past one. At this time, it is already Vietnam6It's about half past one.
Then we put SO Send it to the customer in time, and call the customer to inform the customer that we have received the SO and will SO Send it to his mailbox, please pay attention to check it, the customer received our SO After that, I was very happy and thanked us for our great support. Then the cabinets were installed logically, and the original plan was on time.6.22The barges from Haiphong, Vietnam to Shanghai, and the big ships in Shanghai are also6.29No. Sailing,7.10Arrived in the US on time LB,7.11No. customer picked up the cabinet, the whole voyage lasted19sky.
It can be seen from this that we can fully trust Mason's absolutely stable service, which is why Mason is called the Clippers in the market.
But the booking process is very urgent, Vietnamese customers are in6moon16Friday afternoon4It is around 12:00 to confirm the need for a position, and the request will be given on the same day SO, otherwise his client would not want this position. Normally, our booking usually takes at least half a day to arrive1Days to release the cabin.
Upon hearing this news, we immediately confirmed the accurate relevant cargo information with the customer, and at the same time confirmed the position of the agent with the agent. Then get the customer's BOOKING it's friday afternoon5o'clock, get BOOKING We will send it to the shipping company immediately and look forward to the response from the shipping company.
Normally, ordinary shipping companies5After 1:00 p.m., it is already their off-duty time. No matter how anxious your position is, the general shipping company will not reply any news. However, our Matson Shanghai customer service personnel are still online, trying to communicate with the Matson Vietnam office about the release of the cabin, and maintain20A phone call every minute will update us with information about the position, alleviating our concerns. At the same time, we also keep in touch with our customers and update our information to customers at any time to let them know that we are also working hard to follow up on the release of positions..
Our company is5point received BOOKING Immediately after that, send an email to Shanghai Mason, and Shanghai Mason will process the release in the system on the Shanghai side. After confirming the release, Vietnam needs to operate the document for opening the order and picking up the cabinet. Because there will be a delay in sending emails between the three parties, It took a lot of time here, and it also took a lot of time for them to process the system. In addition, the Matson file department in Shanghai and Vietnam was already off work at that time, but what we never expected was that the file department of Matson Shanghai and the files in Vietnam Departments, they all turned on the computer on the subway after work to help us deal with the release of the cabin, and strived to release the warehouse for us on the same day. In the end, we ended up at night in Beijing time.7Successfully put down the position before half past one. At this time, it is already Vietnam6It's about half past one.
Then we put SO Send it to the customer in time, and call the customer to inform the customer that we have received the SO and will SO Send it to his mailbox, please pay attention to check it, the customer received our SO After that, I was very happy and thanked us for our great support. Then the cabinets were installed logically, and the original plan was on time.6.22The barges from Haiphong, Vietnam to Shanghai, and the big ships in Shanghai are also6.29No. Sailing,7.10Arrived in the US on time LB,7.11No. customer picked up the cabinet, the whole voyage lasted19sky.
It can be seen from this that we can fully trust Mason's absolutely stable service, which is why Mason is called the Clippers in the market.
Sunny Worldwide Logistics26Years of experience in international logistics, escorting your goods throughout the process, paying more attention to the owner than the owner, on-site supervision on the front line, real-time tracking and feedback of the whole process nodes, come and try it out.