How does Sunny Worldwide Logistics serve customers -JAMES

As a freight forwarder, a good service is a very important way to maintain good guests, 1000 people have 1000 hamlet in their hearts, everyone has a way to maintain their guests, then how do I maintain my guests.

1. Just start to contact guests to quote customers, to give guests a quote, I will pursue the prescription and quality, in general, received the guest's inquiry, I will be the first time to give the guest a quote, if not timely to the guests, I will tell the guests when you can give the guest quotation form, In the quotation list, I will mark all the cost details, and the classification of the note, so that customers can understand the composition of the cost at a glance, and will indicate on the quotation form the pre-matching shipping company, shipping schedule, as well as the voyage and price validity of

2. Feedback to customers. Feedback to guests is generally timely and accurate, so that guests can see your major, such as telling guests the date of the boat, when they can arrive in Hong Kong, before arriving in advance to inform the guests of the goods to Hong Kong. Able to avoid problems that may arise for guests, can be dealt with in a timely manner, to avoid occurrence. And the guest's communication, to the guest's request question, can solve the problem in time.

3. Last week, my American client Robert had a more urgent shipment to be sent to the United States Kansas City, which was fragile and had to arrive at the customer's designated location on March 11 or March 12. Customer's goods have 70kg/0.3cbm, I give customers two transport solutions, air and international Express, I explained to the customer the prescription and cost, the customer decided to arrange International express. When I receive the customer's goods, the customer's goods have fragile labels on them. I contacted the customer to advise the customer to hit a wooden box, never make the goods arrive safely, the customer felt very reasonable, let me arrange.  We arranged the goods at number 6th and expect number 11th or 12th to reach the customer's hands.

In the service of customers on the road, I may not do very well, need to learn a lot of places, but as long as sincere treatment of guests, then customers will be sincere treatment of you.

Sunny Worldwide Logistics specializes in international shipping, international air transport, international express international logistics companies.

Feel free to contact us: Alex Email：sales66@swwlogistics.com.cn  Whatsapp：86-17688921300