Alvin Customer Service Case of Sunny Worldwide Logistics---Customer First, Service First
- Author:MIKEY
- Source:Sunny Worldwide Logistics
- Release Date:2019-04-23
Alvin Customer Service Case
Customer first, service first
On the third day after returning to work on February 15th, I received an ordinary Ali enquiry. The customer of Singapore, Wendy, sent me an enquiry saying that she had a batch of goods about February 28th. I wanted to go from Fuyang, Henan. Shipped to her warehouse address in Singapore, asked to receive the goods on March 14th. After a detailed understanding of the pallet information and customer requirements, I recommend to the customer the door-to-door delivery service and guarantee the goods within 15 days. Delivered to the customer's warehouse in Singapore.
During the period, I will ask the customer's production progress every few days, until March 3, the customer is very urgent to find me that the goods will be delivered to our warehouse on March 9th, because her suppliers are dragging and dropping, no The method is delivered according to the contract date. The customer has to catch up with the 15th exhibition, so I am very worried about the aging effect. Let me guarantee that she can receive the goods on the 14th, comfort the customer and put down the phone. I carefully calculated the delivery time and destination clearance. At the time of delivery, I found that if I took the sea, the time was very tight, and a slight delay could delay the customer's participation in the exhibition.
After this time, the customer seems to have to hand over all the transportation of her orders to us. Now I have told me that the three batches of goods need to be ready to start shipping. Thanks to the recognition of the customers, we must give them as professional logistics personnel when the customers are powerless. The customer can help and grow together with the help of the customer.
Customer first, service first
On the third day after returning to work on February 15th, I received an ordinary Ali enquiry. The customer of Singapore, Wendy, sent me an enquiry saying that she had a batch of goods about February 28th. I wanted to go from Fuyang, Henan. Shipped to her warehouse address in Singapore, asked to receive the goods on March 14th. After a detailed understanding of the pallet information and customer requirements, I recommend to the customer the door-to-door delivery service and guarantee the goods within 15 days. Delivered to the customer's warehouse in Singapore.
During the period, I will ask the customer's production progress every few days, until March 3, the customer is very urgent to find me that the goods will be delivered to our warehouse on March 9th, because her suppliers are dragging and dropping, no The method is delivered according to the contract date. The customer has to catch up with the 15th exhibition, so I am very worried about the aging effect. Let me guarantee that she can receive the goods on the 14th, comfort the customer and put down the phone. I carefully calculated the delivery time and destination clearance. At the time of delivery, I found that if I took the sea, the time was very tight, and a slight delay could delay the customer's participation in the exhibition.
In order to ensure that the customer's delivery time can be reached, I let the customer add me to her and the supplier's chat group, while booking the air transport flight, both hands are prepared to ensure the customer's timeliness requirements, then I am in the group chat Pretending to tell the customer seriously because of the delay in delivery, we have already confirmed the shipping schedule to be canceled, all by air, so we must deliver it to us before the 6th, otherwise we will not be able to catch up with the exhibition time and will bear no On-time delivery of the goods to the aircraft for breach of contract fines.
In fact, all of this is what I deliberately said to the suppliers. The customers also cooperated with me. When they complained and asked the supplier about the delivery date, it may be that I said it was too serious. The suppliers who have been swaying in front of the customers are very cooperative. The goods were delivered on time, and the flight has flown smoothly until today. There are still 4 days to deliver the goods to her warehouse in Singapore before the customer show.
After this treatment, the customer is very satisfied with our plan. I also expressed my gratitude to us for helping us to promote the production progress of the supplier and praise our way of doing things.
After this time, the customer seems to have to hand over all the transportation of her orders to us. Now I have told me that the three batches of goods need to be ready to start shipping. Thanks to the recognition of the customers, we must give them as professional logistics personnel when the customers are powerless. The customer can help and grow together with the help of the customer.
Sunny Worldwide Logistics, a freight forwarding company, mainly engaged in shipping services, especially the door-to-door service of shipping goods to the United States, Canada, Europe, Australia.
Feel free to contact us: Alvin Email: sales33@swwlogistics.com .cn. Cn Whatsapp:86-18771365508